We don't offer refunds for bespoke products made to customer's specification, this includes chain and flex cut to order.įor exchanges to alternative items please contact us. If it gets lost, we won't be able to provide any refund. We recommend to return your item with trackable shipping service or purchasing shipping insurance. Once your return is received and inspected and a refund is approved a credit will automatically be issued, usually to your credit card or original method of payment, within 5-7 days.
We will not be held liable for any loss or damage resulting from the use of goods whether defective or otherwise nor for any consequential damages or any costs incurred by the Buyer in connection with the goods or for whatever reason. We will refund only the item cost and not the cost of return postage or packaging unless the goods are defective. We recommend using a tracked shipping service as if the item is lost in transit we won't be able to provide a refund. If you are unhappy with any item you must first notify us within 30 days of purchase via email to: address - FAO Returns Returned goods must be in a saleable condition to receive a refund.
Goods that are unacceptable for any reason may be returned for a refund within 30 days of purchase. Goods returned which are not defective or faulty will be subject to the return shipping costs. We will replace any goods which are defective in workmanship or materials or, at our option, refund the purchase price of those goods. Claims for damage will not be accepted beyond this time. Any transport damage must be notified to us within 5 working days of receipt of your order. When you receive your goods, please check them immediately. Sometimes, however, items are damaged during delivery (in this case please retain the outer packaging) or unacceptable in some other way and we will make every effort to rectify that situation. If you have urgent or very specific delivery requirements we can usually offer a service to suit, please call us on 01.Įvery product we sell is of the best quality and has been inspected for both quality and safety. Made to order items will incur a longer delivery time – this will be stated on the listing.Īll import duty and local taxes incurred are the responsibility of the customer. Please Note: All delivery time times are estimates and are not guaranteed. We offer free delivery on all UK orders over £60 We use a selection of tracked couriers and offer a selection of delivery speeds to suit your requirements. Sure enough, it had added the light somehow and just not said so.We aim to ship all orders received before 3pm on the same working day. So instead of resetting it and trying again, I cancelled and went back to the home screen of the app. It still hadn't said it found it, but that struck me as odd. Basically, I noticed that while the app said it hadn't found anything, one of the times I reset it and tried to connect, the light switched from blinking to solid. UPDATE IN CASE ANYONE STUMBLES ACROSS THIS I was able to get it to work, though I'm not 100% sure how. Can't see the AP for the bulb, and BlueTooth just searches and searches
I even tried taking out one of the bulbs which was working and putting the one that won't connect into that socket and still no luck.įurther info I tried both BlueTooth and Wifi setup as well as EZ setup. It just doesn't seem to want to connect to the phone. Fixtures are all identical, Wifi range isn't an issue (the nearest AP is very close and one of the other lights is further away so no problem there). I reset it with the On-Off-On-Off-On switching, it fast-blinks and then. I cannot for the life of me get the fourth connected. I was able to pair the first three bulbs with the app no problem. This is connecting via iPhone X if that makes a difference. I initially downloaded the Calex app, but found it easier to integrate the Tuya app with my Google Home/Nest Mini, and the Calex was clearly just a reskinned Tuya app with less compatibility. I recently bought four Calex RGB GU10 lightbulbs to fit into my office. Hi all I'm super new to SmartHome anything, so please bear with me.